Fraud Watch
Fraud Watch is a premium feature that allows you to monitor existing clients. Learn more about it on the fraud watch introduction page.
This documentation page provides an overview of the Fraud Watch feature, including how to set it up and manage your fraud watches.
Setting Up Fraud Watch
Once you subscribe to a plan that includes Fraud Watch, you can set it up on the "Fraud Watches" page. Fraud watches are private to your reporter profile and can only be accessed by you and your team members.
Understanding Limits
Each subscription plan has a limit on the number of fraud watches you can create and the maximum duration for which you can monitor a client. These limits are specified in the plan details and the Fraud Watch page.
Fraud Watch Limit
This is the number of clients you can simultaneously monitor. If you reach this limit, you can add new fraud watches but the closest one to expire will be automatically removed to make space for the new ones.
Active Watches
This shows the number of fraud watches you currently have active. It is updated in real-time as you add or remove fraud watches. When this number reaches the fraud watch limit, automatic expiration of the closest one to expire will start.
Maximum Watch Duration
This is the maximum duration for which you can monitor a client. It is specified in the plan details and the Fraud Watch page. Once a fraud watch reaches this duration, it will automatically expire and be removed from your active watches.
Configure Settings
Configure the email notifications and webhook settings for your fraud watches. You can choose to receive email notifications when a client is reported by another service provider, or set up a webhook to receive real-time updates.
Note that he email addresses will be used to send notifications about fraud watches, as well as for other notifications related to your reporter profile, specifically customer responses to your reports.
Creating a Fraud Watch
Each fraud watch has a set of details that you can provide.
Identifier
This is a unique identifier for the fraud watch. It can be any string that helps you identify the client you are monitoring. It is not used for any other purpose and does not need to be unique across all fraud watches.
This can be a user ID indicator from your system, a username, or any other identifier that helps you recognize the client.
We recommend using a unique identifier that is not personally identifiable information (PII) to protect the privacy of your clients. Instead of using an email address or a phone number, consider using a user ID or a username that is unique to your system.
Description
The description is an optional free-form text field that you can use to remember more context about the client you are monitoring.
Watch Duration
This is the duration for which you want to monitor the client. It can be set to any value up to the maximum watch duration specified in your subscription plan.
Editing a fraud watch will let you change the watch duration or reset the timer to start monitoring the client again from the current date and time.
Data Keys
The key and data pairs you can add to the fraud watch. These are the same key and data pairs that you can use when submitting a report or querying a client. Any reports that have been recently submitted about the client will be matched against these keys and data pairs.
Fraud Watch Details
Once you create a fraud watch, you can view its details on the "Fraud Watch Details" page. The details include the identifier, description, watch duration, and the data keys you provided.
If the automated monitoring detects any reports that match the data keys you provided, you will see a "See Alert" button on this page.