Fraud Watch

We have introduced a new premium tool called Fraud Watch, which helps protect your business from fraud committed by your existing clients. It allows you to monitor your clients and receive alerts when they are reported by other companies.

Fraud Watch is an automated monitoring system that keeps track of your clients and notifies you if they are reported by other service providers. This way, you can take action before any potential fraud occurs on your own system as well.

When you subscribe to a plan with the Fraud Watch feature, you will be able to submit privacy-protected customer identifiers such as encrypted names and email addresses, similar to submitting a report or running a query. Once submitted, our system will automatically monitor new fraud reports and send you notifications when reports matching the information you provided are detected, allowing you to respond promptly and effectively.

How does Fraud Watch help?

An example use of Fraud Watch can be like this: A new client signs up for your service, they pass your initial fraud checks, but you don't know if they are trustworthy yet. You want to monitor their future activity on other providers for potential fraud. You create a Fraud Watch entry for this client, and we start monitoring them. If they start defrauding other providers, such as by initiating chargeback processes or sending spam, and one of those providers submits a report, you will be notified immediately.

• You can use any information of the client to add a fraud watch, such as full name, email address, ip address, phone numbers, etc.
• Only exact matches of the data you provide can be matched.
• Email alerts and webhook signals are sent to specified addresses.

Notifications can be sent to email addresses or webhooks, depending on your configuration. Multiple email addresses can be set up to receive notifications, ensuring that your entire team can be informed. Webhooks also allow you to integrate with your existing systems and services.

Limits and Quotas

The Fraud Watch feature is available only to premium subscribers. Each plan has a limit on the number of clients you can monitor and the maximum duration. If you need to monitor more clients, you can upgrade your subscription plan.

Once you reach the limit of monitored clients, you can still add new fraud watches but the oldest ones will be automatically removed to make space for the new ones.

Expired fraud watches will be automatically removed from the system as well, so you don't have to worry about cleaning up old entries. You can choose the duration of the fraud watch when you create it, and it will be automatically removed after that period.

You can also edit or delete fraud watches at any time, or extend their duration if needed.

How to create a Fraud Watch

You can create a new fraud watch by any of the following methods:

• Web interface on our dashboard.
• Billing system integrations that we provide.
• API access that we provide.