Reorganizing as an EU company, rewriting the front-end and back-end code from scratch, adding dozens of new features, and developing better support and customer service; we have been hard at work for more than a year. Soon, companies and end-users will have access to a much better FraudRecord.
Q. "What are the new features?"
For now, we are keeping this to ourselves and a small group of members who are helping. Follow us on twitter for updates.
Q. "How can we help?"
If you haven't registered yet, please register. If you are a member company, please consider becoming a sponsor. Supporters will have access to a much wider set of new features.
Q. "What happens to our free membership?"
It will continue to exist without restrictions. We are not removing any features from new or existing memberships. You will always have access to unlimited reports and queries without ever having to become a paid sponsor. Becoming a sponsor is just a perk, not a necessity, although it will have a lot more features.
Q. "I have a complaint / I want my reports removed / You need to improve something..."
We are aware of difficulties you are facing while dealing with our existing infrastructure and customer care. We are improving everything. Until we launch the new system, you can still contact us for any issues.
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FraudRecord is growing up with new features. Show me »
Our database of fraud, abusive or otherwise unpleasant clients is formed by companies like you, so you can enjoy the benefits of easily keeping track of bad customers across different companies.
Step 1
Company "A" Submits a Report of a Misbehaving Client
Client information is heavily encrypted and sent over secured channels to FraudRecord.
Report has detailed information about which information matches our database, and who reported the same client in the past.
The same "email" and "IP" was reported
by Company "A" with the following reason:
issue: "This client made a credit card chargeback after 3 months of server use, and made public threats on forums."
Result
Company "B"
decides whether to keep the client or deny service.
Queries and Reports
FraudRecord provides reports of clients when a company queries our database for a client that we already have a previous report of.
Even a single email address, IP number, or client name can be used to match a client. Our service also provides a level of misbehavior, level of report reliability, and detailed information about the reported client. If you query a client with FraudRecord and there is a match, you can evaluate the report yourself and decide to take precautions.
Is private client information secure?
FraudRecord uses a one-way encryption algorithm (salted and looped SHA-1) to receive and test client information. Our database never receives actual client information, it only accepts the encrypted version. There is no way to reverse-engineer the algorithm and access the actual client information.
An email address like "john.smith@example.com" becomes "34efd0a968b48cbf9a43ac3e73053e4f343234e4" before even reaching our servers. The only way to query this information by other companies is to have the same client registered with them, so they can use "john.smith@example.com" to create "34efd0a968b48cbf9a43ac3e73053e4f343234e4" and access our database.
Our database only stores the encrypted information, which cannot be used to determine the actual email address in any case, even by us. We also protect our access routes via SSL certificates. If you like to read more technical details, you can visit our security details page.
If FraudRecord has a report on a client, submitted in the past by a member company or multiple companies, fraudrecord creates a report with a
report value, report reliability, report count and detailed report page. Billing systems that have integrated FraudRecord will be able to show you the report value, reliability and count, and provide access to a detailed report page, which does not contain any private client information, and looks something like this:
You can use FraudRecord in two ways. One way is to use our management panel in our website to report and query clients. This method is handy if your billing system doesn't have FraudRecord integration.
You can also use FraudRecord integrated to your client management system. This way, you can easily access our reports and create new reports, usually with a single click or two.
Visit our billing integration page to see the list of the billing software that has support for FraudRecord. If your billing solution is not on the list, you may contact your billing system developers and ask for an integration.
FraudRecord