How can companies use this service?

We have a handy get started guide that explains how to use FraudRecord. Companies can register for a free account and start reporting clients who have been abusive, fraudulent, or otherwise problematic.

Is this service free? Or should I pay?

FraudRecord is a free service. Our database of fraud clients is composed of reports by our members, so you are already giving back to the community.

We do offer some advanced features that require a subscription, such as Fraud Watch and Query History, but the basic reporting and querying features are free forever. See our plans & pricing page for more details.

How do things works around here?

We have a how it works page that explains how FraudRecord works in detail. It covers everything from reporting clients to querying the database and monitoring your own data.

You can visit our features overview page to learn more about the specific features we offer, and read more details about each feature on their respective pages.

We also have a documentation section that provides detailed information about how to use FraudRecord, including API documentation, billing system integrations, and more.

Can clients use this service?

Yes, clients can use this service to check if they have been reported by others. They can register for a free account and create a Personal Data Monitor to monitor their own information in our database.

How is the reported client information secured?

FraudRecord uses a one-way encryption algorithm (salted and iterated SHA-1) to receive and query client information. Our database never receives actual client data, it only accepts the encrypted version. There is no way to reverse-engineer the algorithm mathematically and access the actual client information. Read more about our security method.

How is this legal with all the data protection laws?

The General Data Protection Regulation (GDPR) of European Union allows companies to share information with third parties for fraud prevention purposes. Recital 47 of the GDPR states that "the processing of personal data for the purposes of preventing fraud is a legitimate interest of the data controller concerned." Read more about our GDPR compliance.

Have I been reported?

To check whether you have been reported or not, register for a free account and create a Personal Data Monitor. This is free and it will allow you to search and monitor your own information in our database. You can upgrade to paid monitoring to get notified automatically when a company submits your information to our database.

How do I remove a report about myself?

If you have been reported, the first step is to contact the company that submitted the report. You can also register for a free account with us and create a Personal Data Monitor which will allow you to respond to reports about you.

If you are a company that has submitted a report about a client, you can also remove it at any time by logging into your account and accessing the report management section.

Feel free to contact us if you have any questions. Read more about report removal process.

What support options do you offer?

We offer support via our contact methods. You can also find answers to many questions in our documentation.