Report Responses

When a client is reported, they may be able to respond to the report. Clients can submit a response to a report by providing their side of the story, explaining their actions, or disputing the report. This response can help clarify the situation and provide additional context.

This response is visible on the public report pages and other service providers who query the report can see them as well.

Who can respond to a report?

Responding to a report requires multiple steps:

• Client needs to have a FraudRecord account.
• Client needs to create a personal data monitor (free), for the same email address included in the report.
• That email address can be different from the one they use to register on FraudRecord.
• Client needs to verify the email address as their own, using a code sent to their inbox.
• This is the only way we can verify ownership of the report, since we only store data in encrypted form.
• Client needs to initiate a search for reports that include their verified email address on the Personal Data Monitors page.
• On the results page, a button will appear with the report, allowing them to respond.

Reporter Responses

Once a client has responded to a report, the reporter can also submit a response to the client's response. This allows the reporter to clarify their position, provide additional information, or dispute the client's claims.

Only one response per party is allowed per report. There is no back-and-forth exchange; clients can only submit one response to the report and reporters can respond to that.

However, both parties can edit their response at any time, allowing them to update or correct their statements as needed. Reporter responses become hidden if the client deletes their response.

Email Notifications for Responses

Responses to reports can trigger email notifications. Reporters can set up multiple notification email addresses in their reporter profile settings. Clients will receive email notifications to their registered email addresses.

Email notifications are limited to once per hour. Edits to responses will trigger a new notification, but only once per hour at most. This helps prevent spam and ensures that parties are not overwhelmed with notifications.

Reporters can disable email notifications for specific reports if they believe the client is abusing the notification system.

Admin Responses

In extreme cases, FraudRecord administrators can also submit responses to reports. This allows the FraudRecord team to provide additional context, clarify policies, or address any issues related to the report.