Error: there was a problem querying the client

[harzem]

You may be using a previous version of the module then.
http://www.fraudrecord.com/forums/index.php?topic=51.0

Please replace your module files with the version 0.6.1 and try again. At the very least, this version is capable of creating log files. But it is quite possible that the problem will be fixed with the upgrade.

[Martin]

That has fixed it thanks!

Sorry, I didn't know that there was an update available.

[harzem]

I have emailed that announcement to everyone however some people reported that it ended up in spam folders. If you have a twitter account, follow @FraudRecord and I will make sure to update the twitter account more frequently in the future.

[Wajdan]

I dont have this file too.

[httpeasy]

I got this error, too. Updating the module fixed it but the README of the latest module says V 0.5.2.

[farooqwani19]

Hi,

I am facing this error, i have the latest version. When i try to report a client, it gives me the error.

[harzem]

Please try to locate fraudrecord.log file in the modules folder, and we can find the problem.

[farooqwani19]

If by locate you mean create, i have created fraudrecord.log file in the modules folder.

What next?

[harzem]

No, I meant "locate", not create. When there is an error, the module creates a log file itself. Can you try to report a client, and see if there is an error file in this location?
/modules/fraudrecord/fraudrecord.log

[farooqwani19]

Nope, there is no log file created.

[harzem]

Can you please download the fraudrecord.php file in your FTP folder /modules/fraudrecord/fraudrecord.php and send it to contact@fraudrecord?

Also copy and paste the exact error message you are getting when reporting a client.

[farooqwani19]

A log file has been created and here is the content :

Date:26.03.2013 10:49:22
ERR:API

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[harzem]

That means you have configured the wrong API Code, or didn't configure it at all. You need to copy your API code from here:
http://www.fraudrecord.com/reporter-profiles.php
And then input it into the module configuration of WHMCS > Setup > Addon Modules > Fraudrecord > Configure

[SolidShellSecurity]

That means you have configured the wrong API Code, or didn't configure it at all. You need to copy your API code from here:
http://www.fraudrecord.com/reporter-profiles.php
And then input it into the module configuration of WHMCS > Setup > Addon Modules > Fraudrecord > Configure

Been having the same issue here. We updated to the latest files but we get the same error in the topic. However, is the API code suppose to show when you save it? Our field shows blank and the log file just shows:

Date:03.11.2014 22:40:25
ERR:API

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Date:03.11.2014 22:40:51
ERR:API

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Date:03.11.2014 22:43:27
ERR:API

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Date:04.11.2014 06:06:32
ERR:API

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Date:04.11.2014 06:17:16
ERR:API

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Which looks to be an API issue.

[WHMCS Services]

I see this working fine with no error