Error: there was a problem querying the client

[reliablesite]

When trying to check points from WHMCS, getting the following error:

There was a problem querying the client


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Dedicated Servers

[harzem]

Does it happen with all clients, or a specific one?

[reliablesite]

So far, every client I've tried (about 10) has reported this error. Just trying to check against the e-mail.

[harzem]

What is your whmcs version?

[reliablesite]

Version 5.0.3, haven't yet updated to 5.1.X.

[harzem]

Strange. Let me check some test cases and get back to you.

[reliablesite]

No problem, thanks for the quick replies. We were looking to develop a system exactly like this, two thumbs up!

[Hidden Street]

I just got the same error too. It was previously working fine.

[Martin]

I'm getting the same error now too from WHMCS.

Error
There was a problem while querying the client.

Whilst doing a lookup online I noticed your SSL certificate for the API has expired, for example by going here I get a warning: https://www.fraudrecord.com/api/?showreport=

Thanks!

[harzem]

Oh yes, the SSL expired without alerting us. I'm reissuing one and I'll make sure it doesn't expire next time.

[Wajdan]

I am still receiving this error on all of our whmcs installations since a week now. Please check.

[harzem]

Can you please tell me your PHP and WHMCS version? I'll try to replicate the issue.

[Martin]

Can you please tell me your PHP and WHMCS version? I'll try to replicate the issue.

I'm still having problems using the addon within WHMCS, so will include my details too:

PHP Version: 5.3.3-7+squeeze14
WHMCS Version: 5.1.3

Thanks.

[harzem]

Is there a "modules/addons/fraudrecord/fraudrecord.log" file in your installation? If there is, can you email it to contact@fraudrecord.com?

[Martin]

Hi,
 
I've checked and I don't have this file.

Thanks