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Author Topic: Error: there was a problem querying the client  (Read 27139 times)

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Offline reliablesite

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Error: there was a problem querying the client
« on: July 17, 2012, 01:34:54 PM »
When trying to check points from WHMCS, getting the following error:

There was a problem querying the client


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Offline harzem

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Re: Error: there was a problem querying the client
« Reply #1 on: July 17, 2012, 01:44:55 PM »
Does it happen with all clients, or a specific one?

Offline reliablesite

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Re: Error: there was a problem querying the client
« Reply #2 on: July 17, 2012, 01:57:01 PM »
So far, every client I've tried (about 10) has reported this error. Just trying to check against the e-mail.

Offline harzem

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Re: Error: there was a problem querying the client
« Reply #3 on: July 17, 2012, 02:58:59 PM »
What is your whmcs version?

Offline reliablesite

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Re: Error: there was a problem querying the client
« Reply #4 on: July 17, 2012, 03:04:38 PM »
Version 5.0.3, haven't yet updated to 5.1.X.

Offline harzem

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Re: Error: there was a problem querying the client
« Reply #5 on: July 17, 2012, 03:13:53 PM »
Strange. Let me check some test cases and get back to you.

Offline reliablesite

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Re: Error: there was a problem querying the client
« Reply #6 on: July 17, 2012, 03:32:00 PM »
No problem, thanks for the quick replies. We were looking to develop a system exactly like this, two thumbs up!

Offline Hidden Street

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Re: Error: there was a problem querying the client
« Reply #7 on: January 24, 2013, 10:53:40 AM »
I just got the same error too. It was previously working fine.

Offline Martin

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Re: Error: there was a problem querying the client
« Reply #8 on: January 25, 2013, 05:12:36 AM »
I'm getting the same error now too from WHMCS.

Quote
Error
There was a problem while querying the client.

Whilst doing a lookup online I noticed your SSL certificate for the API has expired, for example by going here I get a warning: https://www.fraudrecord.com/api/?showreport=

Thanks!

Offline harzem

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Re: Error: there was a problem querying the client
« Reply #9 on: January 25, 2013, 06:50:55 AM »
Oh yes, the SSL expired without alerting us. I'm reissuing one and I'll make sure it doesn't expire next time.

Offline Wajdan

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Re: Error: there was a problem querying the client
« Reply #10 on: January 27, 2013, 01:41:23 PM »
I am still receiving this error on all of our whmcs installations since a week now. Please check.

Offline harzem

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Re: Error: there was a problem querying the client
« Reply #11 on: January 27, 2013, 03:52:25 PM »
Can you please tell me your PHP and WHMCS version? I'll try to replicate the issue.

Offline Martin

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Re: Error: there was a problem querying the client
« Reply #12 on: January 27, 2013, 04:00:31 PM »
Can you please tell me your PHP and WHMCS version? I'll try to replicate the issue.

I'm still having problems using the addon within WHMCS, so will include my details too:

PHP Version: 5.3.3-7+squeeze14
WHMCS Version: 5.1.3

Thanks.

Offline harzem

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Re: Error: there was a problem querying the client
« Reply #13 on: January 27, 2013, 04:07:14 PM »
Is there a "modules/addons/fraudrecord/fraudrecord.log" file in your installation? If there is, can you email it to contact@fraudrecord.com?

Offline Martin

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Re: Error: there was a problem querying the client
« Reply #14 on: January 27, 2013, 06:25:32 PM »
Hi,
 
I've checked and I don't have this file.

Thanks

 

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