FraudRecord Forums
General Discussions => FraudRecord Technical Support => Topic started by: Andreas on September 12, 2014, 10:54:11 AM
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Hey Guys
I was wondering if I can get some suggestions when to submit a report.
I re-ran fraud report on all my clients and a couple got flagged. So naturally I went to see why.
I noticed on was for non-payment, and another was because they tried to sign up with a proxy.
Now to me, I would not flag these as being fraud.
But I also know this tool is not for just fraud, its for misbehaving clients, abusive clients etc.
But not paying for services I see common. People dont use your services they just stop paying. I do not see that as a reason to submit a report, or someone using a VPN either. That could have been an error after doing some due diligence.
But I also can see why hosts would as a "heads Up" as well.
So what I am asking i guess is there some kind of criteria or suggestion when to use. I would not want to report something that is false against a client, only because they are not technical or have the knowlede to understand why something happened.
Any feedback would be great.
Besides that I love the tool
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Even reporting non-payment could be useful to someone. Let's assume this customer orders an expensive server, then talks it to be continued without a payment due to past activity.
A provider would see that it's common for him not to pay, and additional information and deny this.
While a good, customer caring provider would occasionally allow a customer to be overdue for sometime if they have issues.
Another would be to knowing to terminate service earlier, for example we have 18 day period before termination (suspended in a few), but it still ties up resources. If we see a lot of non-payment reports, we could make it so that he has only 7 days. Money saved! :) Especially if it's a resold dedicated server.
But this brings me the idea that maybe there should be severity 0 as well: A simple report of delay on payment, not a non-payment report, just another host reporting that this customer has been overdue.
OR other kind of additional information of the customer.