FraudRecord Forums

General Discussions => FraudRecord Technical Support => Topic started by: EksoKen on May 12, 2013, 12:35:11 PM

Title: My clients showing up as i have reported them to fraudrecord in whmcs
Post by: EksoKen on May 12, 2013, 12:35:11 PM

Hello

I tried run a fraudrecord check today and a lot of my clients was popping up as recorded, when i clicked at show report its comming up that i have reported them but they are not showing in MY REPORTS at fraudrecords website and i have never reported them.

Can anyone help me sort this out?

Title: Re: My clients showing up as i have reported them to fraudrecord in whmcs
Post by: harzem on May 12, 2013, 01:59:15 PM

Hi,

Can you provide some screenshots so i can see the problem?

Title: Re: My clients showing up as i have reported them to fraudrecord in whmcs
Post by: EksoKen on May 12, 2013, 02:36:29 PM

Sure, where should i send it?
I am not comfortable to post it open.

Anyway the issue is:

1. when i run a fraudrecord check where all clients is selected fraudrecords whmcs module gives back a lot of reports on many of my active clients.

2. when i open show report it displays that i have reported them, which i of course dont have as they are active clients.

3. When i access my reports here on the site the reported clients is not showing up which means they are not reported so there has to be something in the callback from fraudrecord to whmcs.

Title: Re: My clients showing up as i have reported them to fraudrecord in whmcs
Post by: harzem on May 12, 2013, 03:44:38 PM

You can send screenshots to contact@fraudrecord.com

I'm sure we will find and fix the problem, we will just need to determine the cause properly.

Title: Re: My clients showing up as i have reported them to fraudrecord in whmcs
Post by: EksoKen on May 12, 2013, 05:23:56 PM

Thanks, i will  :)